ABUJA – The Nigeria Immigration Service (NIS) has reaffirmed its commitment to improving customer satisfaction, professionalism and efficient service delivery, urging officers to prioritise the needs of customers and eliminate unnecessary delays in the discharge of their duties.
The Comptroller-General of Immigration, Kemi Nandap, gave the charge during the closing ceremony of the 2026 International Customer Service Week, held from October 28 to 30, with the theme, “Going the Extra Mile – Creating a Lasting Smile.”
Nandap stressed the need to make excellent customer service an integral part of the Service’s daily operations, emphasising professionalism, timely service delivery, prompt resolution of complaints and respectful treatment of customers.
She reaffirmed the Service’s commitment to ongoing reforms aimed at improving customer satisfaction and promoting the culture of Hostmanship, while urging officers to uphold integrity, avoid unnecessary bureaucratic bottlenecks and make customer satisfaction a key performance benchmark.
In her remarks, the Head of Operations, SERVICOM, Presidency, Mrs Ngozi Akinbodewa, commended the NIS for strengthening its SERVICOM Unit, describing the 2026 celebration as an important step towards sustaining citizen-focused service delivery in line with global best practices.
She noted that the International Customer Service Week provides an opportunity to celebrate employees who go beyond their routine responsibilities to exceed expectations and address the needs of customers.
Also speaking, the Special Assistant to the Comptroller-General of Immigration on SERVICOM, Deputy Comptroller of Immigration, DCI AM Abubakar, highlighted the importance of accountability, responsiveness and strict adherence to established service standards.
He urged officers to continually improve their conduct, demonstrate professionalism and place customer satisfaction at the centre of their responsibilities.
The three-day celebration featured activities designed to promote service excellence, strengthen professional conduct and improve customer relations across the Service.
The closing ceremony also featured the presentation of awards to outstanding officers in recognition of their contributions to customer satisfaction and service excellence.
The Service therefore reiterated its commitment to efficient, professional and technology-driven service delivery, as well as the entrenchment of Hostmanship in carrying out its core responsibilities of border security and migration management in support of national security.